A2.1 · Unit 4 of 30

Problems and solutions: French speaking practice

I can explain an everyday problem and negotiate a simple solution.

Practise this unit in Parle Preview all four missions

One connected outcome

Four short missions, then one usable response.

1 A phone that will not turn on I can report a simple problem to a shopkeeper.
2 Ask for a solution I can ask for a solution for a simple problem.
3 Negotiate a solution I can negotiate a simple solution with a shopkeeper.
4 Solve a problem I can explain a problem and negotiate a solution.

Mission 1 · 10 minutes · Services

A phone that will not turn on

Un téléphone qui ne s'allume pas

I can report a simple problem to a shopkeeper.

French dialogue with English meaning

Client

Bonjour, j'ai un problème avec ce téléphone.

Hello, I have a problem with this phone.

Vendeur

Quel est le problème ?

What is the problem?

Client

Il ne s'allume pas.

It doesn't turn on.

Vendeur

D'accord, je vais vérifier.

Okay, I will check.

Use it without copying the whole exchange

Your role-play prompt

You are in a store. You bought a phone that doesn't work. Tell the salesperson what the problem is.

Response frame

J'ai un problème avec...I have a problem with...

Il ne... pas.It doesn't...

Mission 2 · 10 minutes · Services

Ask for a solution

Demander une solution

I can ask for a solution for a simple problem.

French dialogue with English meaning

Client

Que pouvez-vous faire ?

What can you do?

Vendeur

Je peux le réparer ou l'échanger.

I can repair it or exchange it.

Client

Je préfère un échange.

I prefer an exchange.

Vendeur

D'accord, choisissez un autre modèle.

Okay, choose another model.

Use it without copying the whole exchange

Your role-play prompt

The salesperson offers to repair or exchange. Say what you prefer.

Response frame

Je préfère...I prefer...

Pouvez-vous... ?Can you...?

Mission 3 · 12 minutes · Services

Negotiate a solution

Négocier une solution

I can negotiate a simple solution with a shopkeeper.

French dialogue with English meaning

Client

Puis-je avoir un remboursement ?

Can I have a refund?

Vendeur

Désolé, seulement un échange.

Sorry, only an exchange.

Client

D'accord, je prends celui-ci.

Okay, I'll take this one.

Vendeur

Très bien, je vous le prépare.

Very well, I'll prepare it for you.

Use it without copying the whole exchange

Your role-play prompt

The salesperson refuses a refund. Accept an exchange and choose another item.

Response frame

D'accord, je prends...Okay, I'll take...

Puis-je avoir... ?Can I have...?

Mission 4 · 12 minutes · Services

Solve a problem

Résoudre un problème

I can explain a problem and negotiate a solution.

French dialogue with English meaning

Client

Bonjour, j'ai acheté ce sac hier.

Hello, I bought this bag yesterday.

Vendeur

Quel est le problème ?

What is the problem?

Client

La fermeture éclair est cassée.

The zipper is broken.

Vendeur

Je peux le réparer ou vous rembourser.

I can repair it or refund you.

Client

Je préfère un remboursement, merci.

I prefer a refund, thank you.

Use it without copying the whole exchange

Your role-play prompt

You bought a bag with a broken zipper. Explain the problem and ask for a refund.

Response frame

J'ai acheté... et... est cassé.I bought... and... is broken.

Je préfère un remboursement.I prefer a refund.

How to use this preview

Read for meaning. Use the app for model audio and recording.

The dialogues, English meanings, mouth cues, and response frames above come from the current Parle course. In the app, every mission adds reviewed model audio, the Hear–Shape–Say–Use sequence, recording, Phrase Match word detection, and progress tracking.

Phrase Match is not an accent score, pronunciation grade, or official CEFR assessment. It reports which words speech recognition detected and can be wrong.

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