Support

Need help with Parle: Learn & Speak French? Email support@getparle.app with your device model, iOS version, app version, and a short description of the issue.

Common support topics

• Restore an existing Parle Premium purchase.
• Get help with Microphone and Speech Recognition permissions.
• Speech recognition is unavailable in Say or Use.
• Find Beginner reading help.
• For App subscription billing or refunds, use Apple App Store purchase support.
• For books bought on getparle.app, see the English-edition download help or la ayuda de descarga de la edición en español.

Restore a Parle Premium purchase

Open Parle and go to Progress, then Settings. Scroll to About and tap Restore purchases. These are the labels in the English interface.

Use the same Apple Account you used to buy Premium. If you still cannot restore your purchase, follow Apple’s purchase recovery steps.

Find Beginner reading help

In the English interface, open Progress and tap the Settings gear at the top right. Scroll to Course. Under Reading help, check that Beginner is selected.

Beginner help shows pronunciation symbols (IPA) and English meanings where available. Model audio stays in French.

If recording cannot start

Speaking practice uses two permissions: Microphone to record your voice, and Speech Recognition to check spoken words. The app tells you which permission needs attention. The button names below are for the English interface.

Microphone or Speech Recognition is off

1. Choose Open Settings in the app's recording message.
2. Enable the permission named in that message for Parle.
3. Return to your lesson and choose Try recording again.

Prefer to keep listening for now?

Choose Continue listening to return to Hear and play the model audio in the lesson you opened. You can choose Try recording again when you are ready. Listening alone does not complete the recorded task or save a newly completed mission.

Speech Recognition is restricted on this device

Follow the message shown in the app. If Speech Recognition is restricted on your device, you can continue listening or try another device.

Speech recognition is unavailable right now

This message can appear in Say or Use even when Microphone and Speech Recognition are allowed. It can also appear after recording ends if Parle received no recognized words.

1. If you see YOUR RECORDING, choose Replay my recording first. A new recording replaces that clip.
2. If recording could not start, check that your device can access the internet. Some speech recognition requests need a network connection.
3. Choose Try recording again to retry the same Say or Use task. Finish your phrase or reply, then pause and let Parle stop the recording automatically.

If the message remains, choose Continue listening and try recording again later. If it keeps happening, email us with the lesson name, whether it appeared in Say or Use, and whether it appeared before recording started or after it ended.

For a practice round in your browser, go to the Hello! model exchange. Choose Listen to the model exchange, then say your reply to the role-play prompt. For the travel lesson, try the train departure-time reply. To continue a different lesson in your browser, find the lesson you were practising. Search for the unit or task name, then open the practice unit for its French models and reply prompts. When speech recognition is available again, return to Say or Use in the app to complete the recorded task.